Policies

Privacy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. By using the site, you are accepting the practices described in this privacy policy.

VAT (tax)

Ritual Hockey charges VAT on all orders shipped within the EU. International orders are VAT (Tax) free. Please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed by your local customs authority. VAT Reg No. GB241633822000

Order Status

Items in stock usually ship within 2 business days. When we have processed your order, we will send you a confirmation email with delivery information.

Shipping

We’re proud to offer FREE Express Shipping - World Wide for orders over $69 AUD from our Manchester UK warehouse.

This is an express courier service with full parcel tracking and signature on delivery. We ship via UPS international courier.

Orders below $70AUD have a flat rate of $14.95 AUD

Below is an estimation of delivery times.

Destination Express Courier
Europe / UK 2 - 4 Days
Australia / New Zealand 4 - 6 Days
Asia 4 - 6 Days
USA / Canada 4 - 6 Days
South / Central America Not Available
Africa 6 - 7 Days


Please note:

  • We cannot deliver to PO Boxes.
  • The currency shown during checkout is in Australian $ Dollars.
  • Please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed by your local customs authority.

Payment

We accept Visa, Mastercard, and American Express. All transactions are processed in Australian Dollars ($AUD).

Pricing

We reserve the right to adjust the pricing of our items at anytime, without any notice.

Returns

  1. Returns are easy – just fill out this returns form, print and enter your purchase details. However, to speed up the process please email photos first so we can advise if a warranty claim is likely. Email contact@ritualhockey.com

  2. Repackage your item wherever possible in the original packaging and enclose a copy of your returns form. If your order was sent with any free extras please keep these as a gift.

  3. Please post the package back according to:

    Australia, New Zealand & Asia Returns:
    Ritual Hockey
    PO Box 691
    Mount Martha, Victoria 3934
    Australia

    Europe, Americas & Africa Returns:
    Northgame House
    Haig Road
    Parkgate Industrial Estate
    Knutsford, Cheshire, WA16 8DX
    UK

  4. When we receive your return we will aim to process it within 7 working days and will refund you the price you paid for the product and the return postage (up to the value of $20 AUD) directly to the card you used to purchase your original item(s). NB: Please pack multiple items together as we can only refund one postage payment per customer order.

  5. For international returns - Ritual will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty" with a $0 value.

  6. If you do have any enquiries about your return once it has been posted, email contact@ritualhockey.com. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.  

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: contact@ritualhockey.com