Fraud Prevention/Authentication Process
Credit Card Authentication
In recent times we have experienced a high number of sales from fraudulent credit cards.
To protect our customers and ourselves from fraudulent credit cards we have implemented a 2-step authentication process for new customers.
Note: This is a once off. If you are a repeat customer just respond to the authentication request with 'Repeat Customer'
You may have already received an email regarding this after placing an order using credit card, if you do not receive this email, that's ok! Please view the process below:
We'll ask you to forward a photo of your id/license and credit card showing the matching name details. Once your identity is confirmed we will process your order. All records are destroyed 30 days after shipping once transactions are verified by our bank.