Returns & Exchanges

 

60 Day Money Back Guarantee

We’re quietly confident you’ll love your Ritual gear, but in case you don’t, we offer a full 60-Day Money-Back Guarantee. Basically, if you’re not happy with your item (and it’s still “as new”) just send it back to us within 60 days. We’ll either exchange the item or offer a full refund – it’s up to you.

For return instructions, read our ‘How To Make A Return’ section below. 

Online returns are only accepted for items purchased directly through Ritualhockey.com and return postage costs are the responsibility of the customer unless you selected 'return insurance' during your purchase. If you bought your item through one of our retail partners, please contact their store directly to arrange an exchange or refund.

 

 

How To Make a Return / Warranty Claim

1. Returns are easy – visit out Returns & Exchanges Portal.
   
   
2. Enter your purchase details.
   
   
3. After you have heard back from a Ritual team member repackage your item in the original packaging (where possible). If your order was sent with any free extras, please keep those as a gift.
   
   
4. Post the package back to the following address (according to your location), or use the pre-paid 'shipping insurance' label if you added insurance to your cart during checkout-purchase.
   
   Australia, New Zealand & Asia Returns:
   Ritual Hockey Australia
   PO Box 691
   Mount Martha, Victoria 3934
   Australia
   
   USA Returns:
   Ritual Hockey USA
   786 Bright Star St
   Thousand Oaks CA 91360
   USA
   
   UK Returns:
   Ritual Hockey UK
   
   Unit 1, Colwick Industrial Estate
   Morris Court, Private Road 3
   Nottingham NG4 2JN
   UK
   
   EU  Returns:
   Ritual Hockey EU
   Zuidelijke Knibbelweg 106
   2765 JT, Cortelande,
   Netherlands
   
   
5. When we receive your return, we'll aim to process it within 7 working days. The purchase price will be refunded directly to the card you originally used.
   
   
6. For international returns - Ritual will not accept customs charges incurred when returning items. Don't forget to mark all packages with “Goods returned under warranty" and a value of $0.
   
   
7. If you have any questions about the progress of your return, just email contact@ritualhockey.com. Please include the date the item was posted, which address it was returned to, the name of the sender, and the item's tracking number (if applicable).